Returns or Exchanges by Mail in Two Simple Steps

All items must be in the original manufacturer's packaging and tags still attached.

1. Complete a Return and Exchange Form:

Download and print the return and exchange form or use the one included on the packing slip sent with your order and include it in your return package.

2. Print a Prepaid Return Label:

Please note: When using our prepaid return label, $7.00 will be deducted from your refund on the item(s) that you returned. Also, the prepaid label cannot be used for oversized packages such as wheels, bikes, travel cases, trainers, work stands and such. Please call us at 800-688-8600 or email us at for information on returning any oversized item(s).

If you choose not to use the prepaid label, you will be responsible for all shipping costs that you may incur. Please ship your return to:

Colorado Cyclist Returns
3970 E. Bijou
Colorado Springs, CO 80909


Qualifying orders will arrive three days from the date of shipment. Orders placed before 5PM EST will ship the same day.

Some Restrictions Apply

  • Limited time
  • In-Stock Only
  • Contiguous United States only (the Lower 48) & excludes PO boxes
  • Excludes complete bikes, bike frames, bike wheels, cargo boxes, car racks, indoor cycles, & all over-sized packages. These items will ship 3-day for $55 or less per over-sized item.
  • Note:┬áNon-qualifying $5 3-Day shipping orders will still qualify for Free Ground Shipping

Christmas Order Deadlines

To receive your order by 12/24, consider the deadlines listed below:

  • UPS Ground 12/15 (Packages shipped ground by 12/18 may arrive by 12/24, but are not guaranteed.)
  • USP 3-Day: 12/19 at 5pm EST
  • USP 2-Day: 12/22 at 5pm EST
  • UPS Next Day Air: 12/23 at 5pm EST
  • USPS is no longer guaranteed for delivery by 12/24/2014

For guaranteed Christmas arrival, items must be in stock at the time of the order. Also, the deadlines may be different for bikes, frames & wheels which require additional time for prep and assembly. Questions? Contact us.